Business guide · updated 13 Nov 2026
How to claim your business in ChatGPT (the honest guide)
On 10 November 2026 OpenAI started a beta called Businesses in ChatGPT. Like Google Business Profile, you can claim your business, keep its details correct, see how often ChatGPT mentions you and, in some cases, add an AI agent that answers customers.
Who can use it right now
Online businesses (ecommerce, online services): you can try to claim in markets where ChatGPT is available and verification is supported.
Local shops and restaurants: for now only an existing US listing can be claimed. Most local shops in Pakistan will have to wait.
Business Agent (the AI salesperson): US only at launch, for eligible ecommerce and online service businesses.
01Claim your business
- Sign in to ChatGPT and open Business Hub from the sidebar (
chatgpt.com/business-hub).
- Search for your business and pick the right listing. If it doesn't show up, you're probably not eligible yet.
- Select Get started and confirm the ChatGPT account that will manage it.
02Verify it's yours
- Business phone: a code by text or call
- Email on your business domain
- Website: add a TXT record to your domain's DNS
OpenAI reviews the claim and emails you the decision. To see insights you'll also do an identity check (Persona), which can ask for ID and business registration details.
03Fill in your profile
Description, contact details, website, hours, logo and photos, products and services, and policies. The fields you can edit depend on your business type. Keep them the same as your website and Google profile.
04Read your insights
The dashboard shows how often ChatGPT mentioned you, website clicks from ChatGPT, and the topics people found you through.
05Business Agent (US, for now)
An agent that answers customer questions about your products and policies from the information you provide, inside ChatGPT, and can send shoppers to your website. ChatGPT labels the chat so people know they're talking to your business's agent.
06Good to know
- Free at launch: claiming, the profile, insights and the Business Agent. OpenAI hasn't ruled out charging later. Ads are a separate paid product.
- No ranking boost: OpenAI says claiming doesn't guarantee ChatGPT will recommend you. The real win is that ChatGPT shows correct information about you.
- Someone else already claimed your business? You can dispute it.